To place an order, simply browse our website and add your chosen items to your shopping basket.
Once you have selected your products, proceed to checkout to complete your order.
During checkout, you will be asked to provide the information necessary to process and deliver your order, including:
First name and surname
Delivery address
Telephone number
Email address
Any additional information relevant to delivery or invoicing
Your personal data will be used solely for the purposes of processing your order, delivering goods and issuing invoices, in accordance with applicable data protection laws.
When ordering products such as furniture, lighting, mirrors or other interior items, please carefully review all product specifications provided on the product page, including:
Materials and finishes
Colours and fabric options
Dimensions
Technical specifications
Installation or assembly requirements (where applicable)
If you have specific preferences or requirements regarding materials, finishes, colours or other product features, please clearly state them in the Order Notes section during checkout.
It is the customer’s responsibility to ensure that:
The selected specifications and options are correct;
The dimensions are suitable for the intended space;
Access conditions (e.g. doorways, staircases, lifts, narrow corridors) allow for safe delivery of larger items.
If no additional specifications are provided in the Order Notes, the product will be supplied according to the standard description and options shown on the product page.
For customised or made-to-order items, production will begin based strictly on the information provided in your order. Please ensure that all details are accurate before confirming your purchase.
Please note that products made from natural materials such as wood, stone, marble, metal, glass or handcrafted elements may exhibit natural variations in:
Colour tones
Texture
Grain patterns
Surface finish
These variations are inherent characteristics of the materials and are not considered defects.
We make every effort to display product colours and finishes as accurately as possible. However, due to differences in screen settings, lighting conditions and device displays, actual colours may vary slightly from those shown on your screen.
If colour accuracy is particularly important for your project, we recommend contacting us before placing your order.
At checkout, you will be asked to:
Select your preferred delivery method
Choose your preferred payment method
By confirming your delivery details, you agree to ensure that you (or an authorised representative) will be available at the specified delivery address to accept the goods.
Once you confirm your order, it is automatically submitted to us.
You will receive an automated email acknowledging receipt of your order. Please note that this email confirms that we have received your order, but it does not constitute acceptance of your order.
A legally binding contract between you and the Store is formed only when:
We have received full payment for your order; and
We have sent you a confirmation email stating that your order has been accepted and is being processed or dispatched.
We reserve the right to decline or cancel any order prior to acceptance, for example in cases of:
Product unavailability
Pricing or description errors
Payment authorisation failure
Suspected fraudulent activity
If your order is declined after payment has been made, you will receive a full refund without undue delay.
Orders are processed only after full payment has been successfully received.
If payment is not completed within 7 working days, the order will be automatically cancelled.
Your order details are securely stored in our database in accordance with applicable legal requirements.
By placing an order, you confirm that you have read, understood and agree to our Terms and Conditions, as well as any additional information provided at checkout.
If you wish to cancel your order, please contact our Customer Service team using the contact details provided on our website.
Orders will be cancelled as soon as possible, provided that they have not yet been dispatched or entered into processing where cancellation is no longer possible.
